Wednesday, January 17, 2007

Back in the good books!

Excuse the pun. Amazon's response:

Thank you for writing to Amazon.com.

I have confirmed that we mistakenly charged you for the above order
in the amount of $13.46 and have requested a refund of $13.46 to
your credit card. Please accept my sincere apology that this
occurred. As a representative of Amazon.com, I want to assure you
that we value our customers' trust above all else--it's the
foundation on which our company was built. Please know that we'll
continue working hard to ensure that you receive accurate service,
and to minimize the chances of anything like this occurring again.

Thisrefund should go through within the next 2 to 3 business days
and will appear as a credit on your next credit card billing
statement.

You may view completed refunds by clicking the "Your Account" link
at the top of our web site, then clicking "Go!" next to "open
andrecently shipped orders." Completed refunds will appear at
thebottom of an individual order's summary page.

I hope that you will continue to consider Amazon.com for your future
online shopping needs.

2 Comments:

Blogger JGE said...

Makes me wonder what else you said in your email.

5:36 AM  
Anonymous Eclair said...

Thank goodness for that! I can't imagine a life without Amazon. There isn't a decent bookshop for HOURS up here (Bay of Islands). In fact, bookshops are the only thing I miss having emigrated to NZ from near London.

Our postman has accused us of running a library on the quiet, we get so many Amazon deliveries!

4:05 AM  

Post a Comment

<< Home